SOS! Support

If you are having trouble accessing sessions, here are a few tips:

First, note that (if all goes technologically correctly) all sessions will be archived.  If you miss something, you will be able to come back and view again.

Refresh Your Page

  • This often corrects any streaming issues
  • Some browsers hold old versions of pages (called “caching”) to speed up your searches – you can reset these by clearing your “browser cache”

Check your connection

  • Check that you are not behind a firewall. You must be able to access YouTube to view the streaming sessions.
  • Be sure you are on a fast wifi connection for best live viewing.

Follow Us on Twitter for direct video links

  • Follow our Twitter handle: @TheEdCollab
  • We will post direct links to session videos throughout the day

Check the schedule

  • Sessions show a countdown clock until shortly before they are ready to go live.
  • After the session ends, it may take anywhere from 1 to 40 minutes for a session to be archived and available for replay, during that time some video links may remain blank.

 

 

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